Refund Policy

At NailGenius, a product of 10z.one, we’re committed to helping nail salons automate their front desk with AI-powered call bots. We stand behind the quality of our service and aim to deliver high value to all users. Please review our refund policy below.

1. 14-Day Money-Back Guarantee

We offer a 100% satisfaction guarantee for all new subscriptions. If you’re not fully satisfied with NailGenius, you may request a full refund within 14 days of your initial subscription or renewal date.

The 14-day money-back guarantee applies to both monthly and annual plans.
Refund requests must be submitted in writing to hi@10z.one within 14 days of the charge.
Refunds will be processed through our payment provider Paddle to the original payment method.

2. No Refunds for Partial Use

We do not provide refunds for unused time, call credits, or partial months of service after the 14-day period.
Canceling your subscription will stop future billing but will not retroactively refund any past charges.

3. Exceptions

If a major platform-wide technical issue caused by us prevents service usage, a partial or full refund may be granted at our discretion.
No refunds are granted for issues beyond our control, such as your internet or phone provider’s performance.

4. How to Request a Refund

Email hi@10z.one with your account email, subscription ID, and reason for your refund request. We usually respond within 2 business days.

5. Chargebacks

If a chargeback is initiated without first contacting us, we reserve the right to suspend or terminate your account to protect our platform and community from abuse.

6. Questions?

Not sure if you're eligible for a refund? Reach out to hi@10z.one — we’re happy to assist!

NailGenius is a product of 10z.one.